Withdrawals via FasaPay

Withdrawals via FasaPay

How to make a withdrawal request

To withdraw funds via FasaPay: 

  1. Select  Withdraw Funds -> FasaPay in the Client Portal.


    The current transaction fees are available on the Payments page.

  2. Fill in the form:

    • From: Select Main account or your trading account.
    • Amount: Enter the amount you want to withdraw and select the main account currency pocket.
    • Currency: Select the currency in which you want to withdraw.
      *If the account currency and withdrawal currency differ, confirm the payment with conversion.
    • FasaPay account (To): Enter your FasaPay account or select a previously saved template.
      Withdrawal templates allow you to save the address for future use. Learn more about withdrawal templates.

  3. Confirm the withdrawal in 2 steps:

    • PIN code: Enter the PIN code for Main account, and then click Verify.
    • Security code: Enter the security code, and then click Verify. Learn more about how to confirm withdrawals with a 2FA security code here.

  4. Withdrawal templates allow you to save the payment account for future use. 
    If you want the template to be used by default, select the 'Set as default' checkbox. This template will be automatically selected the next time you open the withdrawal form.

  5. Our Finance Department will process your withdrawal request during 1 day. Withdrawal requests placed on weekends will be processed on Monday. 

How to cancel a pending withdrawal request

If your withdrawal request has not yet been processed, you can cancel it.

Click your Main account number on the left of the Client Portal, find the transaction in the Account operations/History and then click Cancel. 

How to check the transaction status

Click your Main account number on the left of the Client Portal.

The transaction status is shown on the Account operations/History tab.

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