Multi-factor authentication

Multi-factor authentication

Multi-step authentication helps protect your account by making it more difficult for a hacker to sign in, even if they've somehow learned your password. If you enable multi-step verification, you'll see an extra page every time you sign in to the Client Portal. The extra page prompts you to enter a security code to sign in.

How to enable multi-factor authentication

  1. You must have at least one security identity activated on your account. You can check the current status of identities in Settings → Authentication Methods in the Client Portal menu.

    Learn more about how to activate security identities: 

  2. In Settings → Authentication Methods under Login, turn on  a security identity and confirm the action with a security code. This identity will be used to confirm login to the Client Portal.

    • SMS: Enter the code sent to your phone.
    • Google Authenticator: Enter the one-time code generated in the Google Authenticator app.
    • Email: Enter the code sent to your email.
    • Backup Code: Enter the backup code you previously generated in the Client Portal.

    Note: You can enable multiple identities for multi-factor authentication. In this case, you'll need to choose the verification method when logging in to the Client Portal. 

Multi-factor authentication via Google Authenticator enabled

How to log in to the Client Portal with multi-factor authentication enabled

If you enabled multi-factor authentication, you need to enter a security code every time you log in to the Client Portal.

  1. You enabled one security identity

  2. 1. Log in to the Client Portal with your email and password or via OAuth (social networks).

  3. 2. You'll be prompted to enter a security code depending on your selected identity.

    • SMS code: Enter the code sent to your phone.
    • One-Time Code (Google Authenticator): Enter the one-time code generated in the Google Authenticator app.
    • Email: Enter the code sent to your email.
    • Backup code: Enter the backup code you previously generated in the Client Portal.

    3. Click Verify.

  1. You enabled multiple security identities

  2. 1. Log in to the Client Portal with your email and password or via OAuth (social networks).
  3. 2. Select the verification method, and then enter the verification code.

    2. Multiple security identities enabled for multi-factor authentication
      • SMS codes: Click , and then enter the code sent to your phone.
      • Google Authenticator: Click , and then enter the one-time code generated in the Google Authenticator app.
      • Email: Click , and then enter the code sent to your email.
      • Backup codes: Click , and then enter the backup code you previously generated in the Client Portal.

      3. Click Verify. 

How to disable multi-factor authentication

In Settings → Authentication Methods, under Login, turn off  all security identities and confirm the action with a security code.

  • SMS: Enter the code sent to your phone.
  • Google Authenticator: Enter the one-time code generated in the Google Authenticator app.
  • Email: Enter the code sent to your email.
  • Backup code: Enter the backup code you previously generated in the Client Portal.

    • Related Articles

    • Automatic withdrawals

      The automatic withdrawal feature simplifies the process of sending funds/cryptocurrency to the client's account or wallet. According to our rules, all withdrawal requests are checked and processed manually by the financial department for security ...

    • User Account Management

      How to edit the account Trader's Password? A user can change the trader's password for the selected trading account (live/demo) in the TickTrader Web Terminal. To do this: Go to the Settings to the left of the TickTrader account number. Select User ...

    • Registration of ForexEE Main account

      Before you open a trading account and start trading with ForexEE, register your Main account. To open Main account: Open the registration form. If required, accept 'Client Agreement', 'Main account Terms' or 'Use and Privacy Policy'. Choose one of ...

    • Common questions about ForexEE

      1. What is ForexEE? The history of ForexEE starts in Estonia back in 1998. Already in 2005, ForexEE has approved itself as one of the most reputable Forex brokers of Northern Europe, when its partnership program was introduced to the audience. Since ...

    • Withdrawals via Litecoin

      How to make a withdrawal request To withdraw via Litecoin: Select Withdraw Funds -> Litecoin in the Client Portal. The current transaction fees are available on the Payments page. Fill in the form: From: Select the Main account or your trading ...